## Return & Exchange Policy – BetaLife BD

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At **BetaLife BD**, we are committed to ensuring that you are completely satisfied with your purchase. If you are not happy with your order, we offer a flexible return and exchange policy.

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### 1. Return & Exchange Timeframe

You may request a return or exchange within **7 days** of receiving your order. After this period, we may not be able to accept the return.

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### 2. Conditions for Return or Exchange

To qualify for a return or exchange:
– The product must be **unused**, **unworn**, and **undamaged**
– Items must be returned with original packaging and all tags/labels intact
– Proof of purchase (order ID or invoice) is required

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### 3. Non-Returnable Items

The following items are **not eligible** for return or exchange:
– Used or washed products
– Items without original packaging or tags
– Discounted, promotional, or clearance items
– Personal care or hygiene products (e.g., undergarments, cosmetics)

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### 4. Process for Return/Exchange

To initiate a return or exchange:
1. Contact our support team via **WhatsApp or Facebook inbox** within 7 days of receiving your item
2. Share clear photos/video of the product and reason for return
3. Once approved, send the item to our return address
4. After inspection, we’ll process the replacement or refund as appropriate

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### 5. Return Shipping Charges

– If the return is due to a **defect** or **wrong item sent**, BetaLife BD will cover return shipping costs
– If the return is due to **customer change of mind**, return shipping charges must be covered by the customer

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### 6. Exchange Policy

If you wish to exchange for a different size, color, or product:
– Exchanges are subject to product availability
– If the replacement item is of a different price, you may need to pay the difference

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### 7. Contact Us

For any return or exchange requests, please contact us at:

📞 **Phone / WhatsApp:** 01999762141
📧 **Email:** [info@betalifebd.com]
📘 **Facebook:** [facebook.com/share/1CwJTckt6X](https://www.facebook.com/share/1CwJTckt6X/)
🌐 **Website:** [www.betalifebd.com](https://betalifebd.com)

Thank you for shopping with **BetaLife BD**.
Your satisfaction is our priority.